We use two separate sets of Terms and Conditions depending on the type of work:
These terms apply exclusively to new website orders — including custom-developed and template-based websites.
You’ll find these terms first on this page.
These apply to all other services, such as:
Work on existing websites (e.g. updates, fixes, content changes);
Programming tasks (e.g. scripts, automation, integrations);
Data-related services (e.g. data entry, database work, spreadsheet processing);
Content and admin support (e.g. formatting documents, uploading materials, research help);
And other office-related tasks that don’t involve building a new website from scratch.
You’ll find the general service terms just below the website development terms.
Last updated: May 30, 2025
These General Terms and Conditions (“Terms”) apply exclusively to the design and development of new websites by OWS E.V. (“Service Provider”) for any client (“Client”) who places an order for such services. They do not apply to services performed on existing websites or to administrative support tasks, which are governed by separate terms.
1. Scope of Services
1.1 These Terms apply solely to the development of new websites, including but not limited to:
Custom-developed websites designed and programmed based on specific Client requirements;
Template-based websites created using pre-designed layouts or themes, customized to the Client’s content and style preferences.
1.2 The distinction between these two project types determines the applicable payment terms and delivery structure, as outlined below.
2. Engagement and Acceptance
2.1 A project engagement is formed once the Client places an order and the Service Provider accepts the project either in writing or by beginning work.
2.2 These Terms govern all engagements unless explicitly replaced or supplemented by a signed custom agreement.
3. Project Types and Payment Structures
3.1 Template-Based Websites
Template-based websites are built using pre-designed themes or layouts.
The full project fee must be paid upfront via the Service Provider’s ordering system or designated method.
Due to the fast development cycle, once work begins, no refunds are provided.
3.2 Custom-Developed Websites
Custom-developed websites involve unique technical or design specifications provided by the Client.
A custom agreement will be drafted, including a payment schedule tied to milestones.
Payment may be split across stages, such as concept approval, initial delivery, and final completion.
4. Revisions and Corrections
4.1 Minor revisions are included if requested within 7 calendar days of delivery.
4.2 Substantial changes, new feature requests, or out-of-scope revisions may incur additional fees and require timeline adjustments.
5. Turnaround Time and Delays
5.1 Estimated delivery timelines will be stated in the project agreement and depend on Client responsiveness and project complexity.
5.2 Deadlines are only binding if confirmed in writing.
5.3 The Service Provider is not liable for delays caused by force majeure, third-party service failures, or delays in Client-provided content or approvals.
6. Execution and Technical Responsibilities
6.1 The Service Provider shall retain full autonomy over the execution of the work, including methods, tools, and scheduling, provided the final result meets the agreed specifications.
6.2 The Client shall not interfere in the technical or creative process unless previously agreed upon. Regular consultation is encouraged, but final implementation decisions remain with the Service Provider.
7. Client Cooperation and Communication
7.1 The success of each project depends on open, timely, and constructive cooperation between the Client and the Service Provider. The Client agrees to:
Provide the necessary content (texts, images, data, etc.) in a clear and organized format;
Respond to questions and approval requests within a reasonable timeframe;
Notify the Service Provider of any expected delays or difficulties.
7.2 The Service Provider will make every effort to minimize the number of inquiries and will only contact the Client about the project as necessary to ensure quality and timely delivery. By default, all communication will take place via the contact method(s) the Client used during ordering, unless the Client requests a different method.
7.3 The Client may specify their preferred method(s) of communication (e.g., email only, no phone calls, or scheduled check-ins only). The Service Provider agrees to respect these preferences, except in urgent or exceptional cases related to the functionality or safety of the website.
7.4 If the Client becomes temporarily unavailable or experiences delays in responding, the Service Provider will pause the project timeline without penalty. However, significant or extended unresponsiveness (e.g., more than 14 days without a reply) may result in:
A reasonable adjustment of the delivery schedule;
A revision of the project fee if extra coordination or rework is required;
In rare cases, termination of the project with partial compensation based on completed work.
7.5 The Service Provider values a collaborative, respectful workflow and encourages the Client to share feedback or concerns at any time. The goal is a positive working relationship where both parties feel informed, supported, and respected.
8. Quality, Completion, and Warranty
8.1 A website is considered properly completed if it:
Substantially meets the functional and design specifications;
Loads successfully and operates without critical errors;
Has been delivered in the agreed format and within the delivery window (if agreed in writing).
8.2 A website is considered defective if it:
Significantly fails to meet critical specifications;
Contains bugs or malfunctions that render it unusable;
Is delivered substantially late without justification.
8.3 In case of a valid defect, the Client must notify the Service Provider in writing within 7 calendar days of delivery. The Service Provider shall have a reasonable opportunity to correct the defect free of charge.
8.4 If correction is not possible or declined, the Client may request a partial refund in proportion to the deficiency. No full refunds are provided once any deliverables have been accepted or used.
8.5 Cosmetic variations, subjective aesthetic differences, or browser/device discrepancies (within reasonable compatibility scope) are not considered defects.
8.6 If the Client fails to respond within 7 days after delivery, the work shall be deemed accepted.
9. Confidentiality
9.1 Both parties agree to maintain confidentiality over all project-related proprietary or sensitive information.
10. Intellectual Property and Licensing
10.1 The Service Provider retains ownership of all deliverables until full payment is received.
10.2 Upon full payment, the Client receives ownership or licensed usage rights as defined in the project agreement.
10.3 The Service Provider places strong emphasis on data protection and confidentiality. All materials provided by the Client, as well as any work product related to the project, shall be treated as business confidential and shall not be disclosed to third parties.
Unless otherwise required by law, once all contractual obligations are fulfilled and the applicable deadlines for defect reporting or legal claims have expired, the Service Provider will securely delete all project-related materials.
The Service Provider may use anonymized, non-identifiable examples of the completed work for portfolio or marketing purposes only if such usage does not compromise the Client’s confidentiality. Identifiable information (such as company names, logos, domain names, etc.) will only be displayed in the portfolio if the Client gives explicit written permission or requests it.
11. Limitation of Liability
11.1 To the extent permitted by law, the Service Provider’s total liability shall not exceed the total amount paid by the Client for the specific project.
11.2 The Service Provider shall not be liable for indirect, incidental, consequential, or special damages, including lost revenue, data, or opportunities.
11.3 Punitive damages are expressly excluded and waived by the Client.
11.4 Legal claims must be brought within six (6) months from the date of delivery or project termination.
12. Termination
12.1 Either party may terminate the project by written notice. The Client must pay for all completed work and non-recoverable costs incurred.
12.2 The Service Provider may withhold deliverables until all outstanding payments are received.
13. Governing Law
13.1 These Terms shall be governed by the laws of the State of New York, United States, without regard to conflict-of-law rules.
14. Modifications
14.1 These Terms may be updated periodically. The latest version will be published on the Service Provider’s website and applies to all new projects from the date of publication.
Supplemental Agreements
Custom contractual agreements may override or supplement these Terms. Where contradictions exist, the signed custom agreement takes precedence.
Last updated: May 30, 2025
These General Terms and Conditions (“Terms”) govern the provision of services unrelated to website creation, but applicable to services performed on existing websites (e.g., content editing, updates, error corrections), as well as other administrative and support services, including but not limited to data entry, research, documentation, and office-related tasks (collectively, “Services”) provided by OWS E.V. (“Service Provider”) to any client (“Client”) who places an order for such Services. By engaging the Service Provider, the Client agrees to be bound by these Terms.
1. Scope of Services
1.1 The Service Provider offers a broad range of administrative and support services, including but not limited to:
Website-related support tasks, such as content updates, error corrections, data uploads, performance optimizations, and general maintenance;
Data-related services, including data entry, copy-paste tasks, data processing, database setup and maintenance, spreadsheet creation, and information compilation tailored to specific needs;
Digital and creative services, including SEO, PPC, PR-related support, content creation, copywriting, video production and editing, motion graphics, and graphic design;
Application and software services, such as app design (Android/iOS), software development, UX/UI design, and game or web application development;
Professional support roles, including technical writing, ghostwriting, mobile and web interface design, and data analytics.
1.2 The examples above are intended to illustrate the nature and diversity of the Services. This list is not exhaustive, and additional services may be offered upon request or as agreed in writing.
2. Engagement and Acceptance
2.1 A service engagement begins once the Client has submitted an order, and the Service Provider has accepted it either expressly (in writing) or implicitly (by starting performance).
2.2 These Terms apply to all engagements unless otherwise agreed in writing through a signed custom agreement.
3. Fees and Payment
3.1 Prices are as listed on the Service Provider’s website or provided in a written quote.
3.2 Payment terms are due upon receipt unless otherwise agreed in writing.
3.3 The Service Provider reserves the right to suspend or withhold delivery of Services if payment is delayed.
3.4 For all orders under $5,000, the total fee must be paid in full upfront. This requirement is in place to ensure the continuous financing of operational costs and to avoid complicated international debt collection procedures and litigation.
3.5 For orders exceeding $5,000, payment schedules may be negotiated with the Client on a case-by-case basis.
4. Revisions and Corrections
4.1 Minor revisions are included if requested within 7 calendar days of delivery.
4.2 Substantial changes or additional work may be subject to additional fees.
5. Turnaround Time and Delays
5.1 Standard turnaround times are provided as estimates and may vary based on project scope and Client responsiveness.
5.2 Expedited service options may be available for an additional fee.
5.3 The Service Provider shall not be liable for delays due to force majeure, technical issues, or any failure by the Client to provide timely input or approvals.
5.4 If deadlines are critical, they must be agreed upon explicitly and in writing.
6. Quality of Work and Deficiencies
6.1 A work product is considered properly completed if it substantially meets the specifications, is free from material errors, and is delivered in the agreed format.
6.2 A work product is considered defective if it (a) fails to meet the agreed specifications, (b) contains substantial errors that affect its usability, or (c) is delivered significantly late without justification.
6.3 In the event of defective or late work, the Client shall notify the Service Provider in writing within 7 calendar days of delivery.
6.4 Upon valid notice of defect, the Service Provider shall be given a reasonable opportunity to correct the issue at no additional cost.
6.5 If correction is not possible or declined by the Service Provider, the Client may request a proportional refund based on the extent of the deficiency.
6.6 No refund or liability shall apply if the Client uses the work product despite being aware of the defect or after the correction period has expired.
6.7 Minor deviations, typographical issues that do not affect usability, and differences in interpretation of subjective quality are not considered defects.
6.8 Late delivery of non-critical tasks shall not constitute breach if the delay does not materially affect the usefulness of the final work.
7. Client Responsibilities
7.1 The Client shall provide accurate, complete, and timely information and materials necessary for the performance of the Services.
7.2 Delays caused by incomplete or inaccurate information from the Client are not the responsibility of the Service Provider.
8. Confidentiality
8.1 Both parties agree to keep confidential any proprietary or sensitive information exchanged during the course of the engagement.
9. Intellectual Property
9.1 All deliverables remain the property of the Service Provider until full payment is received.
9.2 Upon full payment, ownership of final deliverables is transferred to the Client unless otherwise specified in writing.
10. Limitation of Liability
10.1 To the fullest extent permitted by law, the Service Provider’s total liability for any claims under these Terms shall not exceed the amount paid by the Client for the specific Services giving rise to the claim.
10.2 The Service Provider shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, data, or business opportunities.
10.3 The Client agrees that punitive damages are expressly excluded and waived.
10.4 Any claims must be brought within six (6) months of the cause of action arising.
11. Termination
11.1 Either party may terminate the engagement in writing with reasonable notice.
11.2 In the event of termination, the Client shall pay for all completed work and any non-cancellable commitments.
11.3 The Service Provider may retain any work product until all outstanding payments are settled.
12. Governing Law
12.1 These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law rules.
13. Modifications
13.1 These Terms may be updated from time to time by the Service Provider, with the updated version taking effect upon publication on the Service Provider’s website.
Supplemental Agreements
If a project requires special terms, deliverables, or payment conditions, a separate custom agreement may be executed. In such cases, the custom agreement shall reference these General Terms and Conditions and shall prevail in case of conflict.
